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BANAKIYA. CLOTHING • EST. 2026
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NOTE : 7 DAYS REFUND POLICY • BANAKIA MARKETING

Refund & Return
Policy.

At BANAKIA MARKETING, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may request a refund within 7 days of receiving your products, subject to the following terms and conditions.

Return Window: 7 Days From Receipt
Processing: Within 7 Days of Approval
Entity: BANAKIA MARKETING

7-Day Window

Initiate refund within 7 days of parcel delivery

Original Condition

Unworn, unwashed with all tags attached

Fast Reimbursement

Refund to original method within 7 days of inspection

Dedicated Support

Assistance via emailbanakia@gmail.com

Note : 7 Days Refund Policy

Our Commitment to Your Satisfaction

At BANAKIA MARKETING, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may request a refund within 7 days of receiving your products, subject to the following terms and conditions.

01
Condition & Requirements

Eligibility

To be eligible for a refund, the item must be in its original condition, unworn, unwashed, and with all tags attached. Items that have been damaged, altered, or used will not be eligible for a refund.

✓ Eligible for Refund
  • Original Condition: Garment is fresh as delivered
  • Unworn & Unwashed: Free from perfume, sweat, or marks
  • Tags Intact: All original brand tags and barcode labels attached
  • Complete Packaging: Returned in original polybag or branded packaging
✗ Ineligible for Refund
  • Worn or Washed: Any signs of wear, laundering, or fragrance
  • Damaged or Altered: Tears, cut tags, shortened seams, or stains
  • Missing Tags: Barcodes or care tags removed
  • Past 7-Day Window: Requests submitted after 7 days of delivery
02
Step-by-Step Instructions

Return Process

To request a refund, please contact our customer service team within 7 days of receiving your order to initiate the return process. You may be required to provide proof of purchase, such as your order number or receipt.

1

Notify Our Team

Email us at emailbanakia@gmail.com within 7 days of receipt with your Order ID.

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2

Proof of Purchase

Share your order receipt or invoice along with photos of the item with tags attached.

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3

Pack & Return

Securely pack the items in original packaging and dispatch via a trackable service.

03
Courier & Logistics

Return Shipping

You will be responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure that your return is received by us.

•
Customer Shipping Cost: Standard return freight is covered by the customer unless the wrong size/item was dispatched or the garment has a manufacturing defect.
•
Our Error or Defect: If the return is due to our error or a defective piece, BANAKIA MARKETING will cover the shipping expense or arrange a complimentary pickup.
•
Trackable Courier Recommended: Please retain the courier tracking receipt (e.g. BlueDart, Delhivery, DTDC, India Post) until your return is confirmed and inspected.
04
Quality Check & Payout

Inspection and Approval

Once we receive your returned item, our team will inspect it to ensure that it meets the eligibility criteria for a refund. If your return is approved, we will initiate a refund to your original method of payment within seven days.

Refund Initiated Within 7 Days

Once inspection confirms original condition, your refund is credited directly back to the original source (UPI, Credit/Debit Card, or Bank Account). Depending on your bank, credit reflects within 3–7 business days.

05
Non-Refundable Items

Exclusions

Certain items may not be eligible for a refund, including sale or clearance items, personalized or customized products, and items marked as non-returnable. Please check the product description or contact us for more information.

✗ Sale & Final Clearance Items
✗ Personalized / Customized Garments
✗ Items Explicitly Marked Non-Returnable
06
Conditional Adjustments

Restocking Fee

A restocking fee may apply to certain returns, particularly if the item is returned in a condition that is not resaleable. The amount of the restocking fee will be deducted from your refund.

To avoid restocking fee deductions, ensure the product is packed cleanly with all protective wraps, fold lines, and original tags intact.

07 • Customer Care Desk

Contact Us

If you have any questions or concerns about our refund policy, please contact our customer service team at:

emailbanakia@gmail.com Contact Page →

We are here to assist you and ensure that you have a positive shopping experience with BANAKIA MARKETING. By making a purchase on our website, you agree to abide by the terms of this refund policy.

Thank you for choosing BANAKIA MARKETING for your textile and readymade needs!