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Client Services

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Find Your Ideal Fit.

Whether you have an order question, need a sizing recommendation, or want to arrange an effortless exchange, our team is ready.

WhatsApp Concierge

Instant chat assistance for sizing, photos, and order tracking.

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Direct Calling Desk

+91 94464 75625
Mon – Sat / 10:00 – 18:00 IST

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Email Support

hello@banakiya.com
Guaranteed reply within 24 business hours.

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Studio & Fulfillment

Banakiya Clothing Studio
Kerala, India • PIN 673001

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Common Questions

Frequently Asked Questions

Quick answers to common questions regarding orders, shipping, and sizing.

All domestic orders are dispatched within 24 to 48 hours from our fulfillment studio. Standard delivery takes 3-5 business days across metros and 4-7 days for non-metro regions via BlueDart, Delhivery, and DTDC with real-time SMS tracking.

We offer a simple 7-day doorstep return and exchange policy. Simply message our WhatsApp concierge at +91 94464 75625 with your Order ID, and our courier partner will pick up the garment right from your address.

Our pieces are cut in a relaxed contemporary fit. If you prefer a tailored look, we suggest ordering your true standard size. If you want a pronounced oversized streetwear silhouette, consider sizing up one step.

We accept all major UPI applications (Google Pay, PhonePe, Paytm), RuPay, Visa, Mastercard, NetBanking, and Cash on Delivery (COD) across serviceable pin codes.